Delivery Time:

We strive to deliver all orders within 45 minutes of confirmation. However, please be aware that delivery may be delayed due to circumstances beyond our control, including but not limited to traffic conditions, harsh weather (rain, fog, etc.), or gate closures in gated communities. In the event of a delay, we will notify you as soon as possible.

Delivery Charges:

Delivery charges are determined based on the distance between our restaurant and the delivery location. Customers will be informed of the delivery fees at the time of order placement. These fees are non-refundable unless otherwise specified.

Service Area:

We deliver to most areas in DHA Phase 2, DHA Phase 3, DHA Phase 4, DHA Phase 5, DHA Phase I, Gulberg, Johar Town, Model Town, Cantt. If your delivery location falls outside these zones, delivery times and charges may vary. We reserve the right to decline orders from locations outside our serviceable areas.

Refunds and Returns:

Refunds will only be issued under the following conditions:

• The food was spilled or damaged during delivery.
• An incorrect or incomplete order was delivered.
• There are significant quality issues with the food (e.g., contamination or spoilage).
• All refund claims must be reported within 30 minutes of receiving the order, and photographic evidence may be required. Cash refunds will be processed within 24 hours, while online refunds may take 1-2 business days due to banking settlement processes.

General Terms:

• Order Cancellation: Orders cannot be canceled once they have been dispatched for delivery.
• Force Majeure: We are not responsible for delays or failures to deliver due to events beyond our control, such as natural disasters, strikes, or technical difficulties.
• Customer Responsibility: It is the customer's responsibility to ensure accurate delivery information is provided. Failure to do so may result in delays or additional delivery fees, which are non-refundable.

What do we collect:

Without limitation, any of the following Data may be collected:

1. Name
2. Contact information such as email addresses and telephone numbers
3. QR Images (For scaning QR Codes for loyalty feature)

Why do we collect data:

1. Any personal Data you submit will be retained by dailydelicofor as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to 5 years.
2. Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.
3. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:
   1. Internal record keeping
   2. Improvement of our products / services
   3. Transmission by email of promotional materials that may be of interest to you
   4. Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.

How Can User Request Data Deletion:

How Can User Request Data Deletion:

1. Sending us an email on the official address ([email protected])
2. Contact information such as email addresses and telephone number (0301-4688826)
3. QR Images (For scaning QR Codes for loyalty feature)